Welcome to Guest Oracle — your new 24/7 AI assistant for common questions and issues around Countrylife.
Three Ways We Help
1. Instant Answers to Common Questions
Have a question about your booking, property information, amenities, or how something works on the site? Guest Oracle provides immediate answers to the most common guest questions — powered by AI, available instantly whenever you need it.
2. Chat How You Prefer
Access Guest Oracle two ways:
- Via WhatsApp — Message “Help” or just start chatting to our WhatsApp number
- Via Web Link — Click the Guest Oracle button on our Luna Dashboard for instant web access
Whatever works best for you, we’re there.
3. Seamless Human Escalation
Need to talk to a real person? No problem. If your question requires human expertise, Guest Oracle will connect you directly to our team. Our 24/7 support line is always available for anything our AI can’t help with.
Why Guest Oracle?
At Countrylife, we believe every guest deserves help when they need it — in the way that suits them best. Whether you’re troubleshooting something at 2am or have a quick question during your stay, Guest Oracle is here for instant support.
And we’re not going anywhere. Our human support team is always standing by for the conversations that matter most. This is technology that enhances our service, not replaces it.
Get Started
Look for the Guest Oracle button on the Luna Dashboard, or simply send us a message on WhatsApp. We’re here to help, 24/7.
