Frequently Asked Questions (FAQ)
Booking & Reservations
Q: How do I book?
A: Book via Airbnb or Booking.com. Search for “The Countrylife” or “Countrylife Bullington”. Links available on the Luna Now homepage or contact us directly at 07700 182082.
Q: What are the check-in and check-out times?
A:
– Check-in: 3 PM (standard)
– Check-out: 11 AM
– Late check-in: Available by pre-arrangement (e.g., 10 PM possible with notice)
Q: Can I get a discount for repeat bookings?
A: Yes! Direct bookings get 10% off. Contact us at 07700 182082 to book directly and save.
Q: What’s the refund policy?
A: Refunds depend on your booking platform (Airbnb/Booking.com). We offer full refunds for unavoidable circumstances (e.g., all-female groups on Countrylife & Domes bookings if you prefer). Contact us to discuss options.
Accommodations
Q: Which dome is best for a couple?
A: Dome 2 is ideal — it’s the most private, sleeps 4 (2 doubles), and has smart lighting. Dome 1 is also great if you want a hot tub closer to the living area.
Q: Can we have children?
A: Yes, but the site is best suited to ages 16–45. Young children may find it less enjoyable due to unfenced grounds, outdoor walks to toilets, hot tubs, and firepits. Manage expectations accordingly. See Guest Policies for details.
Q: Is the cottage good for groups?
A: Absolutely! The cottage sleeps 10+ across 3 bedrooms, has a full kitchen, soundproof lounge (great for parties), and can be combined with domes for up to 30 guests.
Q: How warm are the domes?
A: Domes stay approximately 10°C warmer than outside temperature due to their igloo-like insulation. In summer, this can reach 24–40°C; in winter, heating keeps it comfortable. Dress in layers!
Amenities & Facilities
Q: Is WiFi reliable?
A: Yes! We use Starlink (SSID: Countrylife, Password: life2025). It’s reliable for streaming and work. Occasionally varies in rural settings, but generally excellent.
Q: How do the hot tubs work?
A: Hot tubs are pre-heated to 30–35°C and auto-heat by 1–2°C/hour. Use the control panel to adjust temperature. Keep the lid on for efficiency. No glassware for safety.
Q: Do the projectors have movies/apps?
A: Yes! Each dome and the cottage have projectors connected to Firestick (PIN: 1234). Access Netflix, Prime Video, Disney+, etc. Just log in with your account!
Q: Can we use the BBQ and fire pit?
A: Yes! Fire packs (logs, firelighter, charcoal) are available for £15. Use in designated areas only. Always fully extinguish before bed.
Q: How far are toilets/showers from the domes?
A: About 20–50 meters (outdoor walk). This is part of the glamping experience! Facilities are clean, modern, and shared. Bring a torch for night trips.
Q: Is there phone signal?
A: Generally yes, depending on your provider. Emergency calls (999) work on all networks. Download offline maps if you’re concerned about coverage.
Pets & Animals
Q: Are dogs allowed?
A: Yes, in most units! Extra £10 charge on Airbnb (manual payment link on Booking.com). Note: The site is unfenced, so dogs can escape. Supervise pets at all times.
Q: Can I bring other pets (cats, rabbits)?
A: Contact us first at 07700 182082 to arrange. Generally possible, but the unfenced site isn’t ideal for all animals.
Q: Will we see wildlife?
A: Yes! Deer, rabbits, birds, and foxes are common. It’s part of the experience. No dangerous wildlife.
Activities & Nearby Attractions
Q: What can we do on-site?
A:
– ⭐ Star gazing (amazing skies!)
– 🔥 Fire pit evenings
– 🎮 Table tennis, badminton, lawn games
– 🛁 Hot tub relaxation
– 🚶 Nature walks
Q: How far is Lincoln?
A: About 10–15 minutes by car. Lincoln Cathedral, Castle, and museums are all nearby. Great day trips!
Q: Are there good beaches nearby?
A: Yes! Skegness (40 min) and Mablethorpe (45 min) are popular. Both have traditional seaside amenities.
Q: What’s nearby for shopping/food?
A:
– Wragby: 3 min drive (Co-op, pubs, pizza)
– Lincoln: 15 min drive (all major shops and restaurants)
– Takeaway: Galaxy Pizza delivers! 01522 752626
Practical Questions
Q: What should I bring?
A:
– ✓ Wellies/waterproof shoes (muddy paths after rain)
– ✓ Warm layers (even in summer, evenings cool)
– ✓ Torch or headlamp (helpful for night walks to toilets)
– ✓ Any personal medications/toiletries
– ✓ Casual clothes (no dress code!)
Q: What’s the power limit?
A: 3600 watts per dome (UK glamping standard). This covers heating, WiFi, and entertainment. Avoid running multiple high-power appliances simultaneously.
Q: What if power cuts out?
A: Push the RCD switches on the wall power points. If still no power, contact 07700 182082.
Q: Can we smoke?
A: No smoking indoors. Outdoor smoking is allowed in designated areas, away from other guests.
Q: Is there parking?
A: Yes, parking is 30–60 meters from units along the main drive. Clearly marked. Free.
Q: Can we have parties?
A: Yes! The cottage has a soundproof lounge perfect for parties. Outside, keep music/noise quiet after 10 PM (respect neighbors). Large events can use the 1-acre field.
Q: What about rubbish?
A: Use the orange bin only. No littering in fields. We’ll arrange collection during your stay.
Q: Can we bring our own drinks?
A: Absolutely! No restrictions on alcohol or beverages. Just keep glassware away from hot tubs.
Troubleshooting
Q: Projector won’t turn on. What do I do?
A:
1. Unplug for 30 seconds
2. Plug back in
3. Try again
4. If still not working, contact 07700 182082 (24/7)
Q: Hot tub isn’t heating/cooling enough.
A:
1. Check the control panel
2. Press up/down arrows to adjust
3. Ensure lid is ON (heats faster)
4. Wait 1–2 hours for temperature change
5. Contact us if no improvement
Q: No hot water in shower.
A:
1. Run both taps for 30 seconds (activates hot water)
2. In cottage: Press the immersion tank boost button
3. Still cold? Contact 07700 182082
Q: WiFi password not working.
A:
– SSID: Countrylife
– Password: life2025
– Restart your device or WiFi router
– Contact us if issues persist
Q: I’m locked out or lost my code.
A: Message us immediately via Airbnb/Booking.com or call 07700 182082. Available 24/7!
Health & Safety
Q: Is the site safe?
A: Yes! Security lighting, clear pathways, emergency protocols in place. No crime issues. The only hazard is the unfenced grounds — supervise children/pets carefully.
Q: What if there’s an emergency?
A:
– Emergency (Fire/Police/Ambulance): Call 999
– Non-emergency issue: Contact 07700 182082 (available 24/7)
Q: Are there carbon monoxide detectors?
A: Yes, in all units with bioethanol fires. Ensure ventilation is good.
Q: Is the hot tub safe for children/young kids?
A: Hot tubs are suitable for older kids/teens with supervision. Very young children not recommended due to temperature and depth. Always supervise.
Group & Event Bookings
Q: Can we book the entire site?
A: Yes! For groups of 10–30, we offer the full site (cottage + multiple domes, 1-acre field, all amenities). Price: Base rate + £20/night per guest over 16.
Q: What’s the policy on hen parties/all-female groups?
A:
– Countrylife & Domes group bookings (10–30): No all-female groups (guest feedback shows stag/mixed groups work better).
– Individual domes: All-female groups welcome!
– Option: If interested, we send full photos and offer refund if you prefer elsewhere.
Q: Can we have a wedding/celebration?
A: Absolutely! The cottage (soundproof lounge) and field are perfect. Contact us for custom quotes and setup: 07700 182082.
Q: What’s included for groups?
A: Accommodation, basic amenities (heating, WiFi, toilets), and access to facilities. Catering, drinks, and entertainment are guest-provided or arranged separately.
Seasonal Questions
Q: Is it comfortable in winter?
A: Yes! Domes have strong insulation + electric heating + bioethanol fires. Extra blankets provided. Expect cozy, not luxury-hotel warmth. Dress warmly!
Q: What about rain/mud?
A: Bring wellies! Paths can get muddy after rain. It’s all part of the glamping charm. Clear drainage means puddles don’t usually linger.
Q: When’s the best time to visit?
A:
– Summer (June–Aug): Long days, warm, perfect for fire pits and stargazing
– Spring (Apr–May): Flowers, mild weather, fewer crowds
– Autumn (Sep–Oct): Golden light, cozy atmosphere, still warm enough
– Winter (Nov–Mar): Quiet, intimate, great for couples, bring layers
Cancellations & Refunds
Q: What if I need to cancel?
A: Cancellation policy depends on your booking platform:
– Airbnb: Check your booking page (flexible/moderate/strict)
– Booking.com: Check your booking details
Contact us for flexibility options: 07700 182082
Q: Will you refund if the site doesn’t match expectations?
A: We pride ourselves on accurate descriptions. If there’s a genuine issue, contact us immediately — we’ll work to resolve it. Report problems during your stay (not after) for best outcomes.
Contact & More Help
Need more info?
– 📞 Call: 07700 182082 (24/7)
– 💬 Message: Via Airbnb or Booking.com
– 📧 Email: Contact via platform
For detailed policies: See Guest Policies & Knowledge Base (links on Luna Now homepage)
Last updated: March 2026
Have a question we haven’t answered? Contact us — we’re here to help!
