Oracle — Glamping Guest Assistant

💡 Quick Tip: Most hot tub issues resolve with a power reset
📞 24/7 Helpline: +447700182082

Temperature Guide

Your hot tub is set to: 30-35°C

This is warm and comfortable. It may take 1-2 hours to reach full temperature from cold.

To adjust temperature: Look for the temperature panel on the control unit. Set desired temp higher than current water temp.

Is My Hot Tub Working?

Question 1: Can you see water circulating (jets, bubbles)?

✅ YES: Water is circulating normally. Go to “Not Heating?”
❌ NO: Go to “Water Not Circulating”

🔧 Wave Spa Diagnostics

⚡ Official Diagnostic Step #1:
1. Turn OFF the filter (power switch or panel button)
2. Remove the filter cartridge completely
3. Turn heater ON (set to 40°C)
4. Let it run 30-60 minutes WITH NO FILTER

Results:
✅ Water heats up = Filter is blocked (clean or replace)
❌ Water still won’t heat = Continue to “Advanced Checks” below

Quick Checks (try these first):

1. Water Level: Check water is above the minimum line
2. Power Reset: Turn OFF heater panel → Unplug power lead from wall → Wait 5-10 minutes → Plug back in → Turn heater back ON
3. Airlock Trick: While heater is OFF, pour a kettle of hot water near the filter inlet → Plug back in → Set temp to 40°C
4. Check Lights: Ensure HEATER light is ON on the panel

Error Codes

Advanced Troubleshooting

Photo Diagnostics

Having trouble? Upload a photo of the issue or error code and we’ll help.

⚠️ When to Call Helpline:
• Water won’t heat after 1 hour
• Error code won’t clear after reset
• Visible leak from heater
• Jets not working + water not circulating

📞 +447700182082 (24/7)

Games & Sport:

🎯 Darts
🏓 Table Tennis
🏐 Badminton & Volleyball
🏹 Soft Archery (location-aware)
🎲 Board Games & Competitive Games

Entertainment & Music:

🎤 Music & Dance Zone
✨ Discoball (select domes)
🔥 Bonfire & S’Mores Nights
🎬 Movie Nights (projector in your dome)

Relaxation:

♨️ Private Hot Tub
☕ Coffee & Snacks
🌳 Countryside Walks

Activities vary by location. Check your dome’s amenities list.

Local Restaurant:

🍺 Adam & Eve Tavern – 3 mins away
Dog-friendly gastro pub. Perfect for dinner & drinks.

Food Delivery:

📱 Deliveroo – Order to your dome
📱 Uber Eats – Multiple cuisines available

Pizza House: 01522 752626

Location:

📍 Bullington, Lincolnshire – LN8 5NW
🌾 Historic homestead in the English countryside
🥬 Lincolnshire produces 25% of all UK food

Nearby Attractions:

🚂 Lincoln – Historic cathedral city, 20 mins away
🏖️ Skegness – Seaside resort, 30 mins away
🚗 Public transport: Hourly buses to both (0720-2120)

Pro Tips:

🗺️ Use Google Maps for best local navigation
🚕 Taxis: Handsome Cabs or Discount Cars (pre-booking required)
🚌 Bus stops at local laybys – check Google Maps for times
🚶 Great countryside walking routes nearby

Welcome to the Country:

This is a working agricultural area where wildlife thrives. Every fly, rabbit, and bird plays a vital role in the ecosystem that feeds the nation.

Living Here Responsibly:

🍽️ Eat outside when possible – leftover food attracts mice
🗑️ Dispose of all rubbish properly (orange bins on driveway)
🪟 Keep windows closed during storms (mesh isn’t waterproof)
🦟 Summer flies are normal – fly spray available if needed
🚗 Don’t drive in fields (over 10 vehicles needed rescuing last year!)

Why It Matters:

“The jokes, the memories shared over a bonfire, the hug of a family after a walk in the rain, the hot chocolate by the fire—that’s what makes Countrylife special. Your energy, passion, and positivity make this place magical. If you simply sit in your dome, you’ll never understand what makes everyone love it here.”

Full site map available in your welcome email. Key entry points:

Entrance 1 (top of lane): Cottage, groups, Star Dome 5 only
Entrance 2 (Bullington Hall sign, blue lights): Domes 1, 2, 3, 4

Need help? Contact us anytime — we’re here to help you make the most of your stay.

Questions about activities or local info?
👇 Scroll down to contact our support team

Dome Equipment Overview

Dome	Hot Tub	Alexa	Projector	Lounger
D0 Wooden	✅	✅	✅	TBC
D1 ONE	✅	✅	✅	✅
D3 HALO	❌	✅	✅	✅
D4 BEACHLIFE	❌	✅	⚠️ Needed	TBC
D5 STAR	✅	✅	✅	✅
Cottage	❌ Not yet	✅	✅	TBC

⚠️ D4 projector still needed — raise with Casey before booking guest who expects one.

Cottage — Hot Tub

🚧 The Cottage does not currently have its own hot tub.

Guests may be directed to D5 (STAR) hot tub subject to availability — confirm with Casey before booking.

Activities by Zone

LEFT Zone (D0, D1, D2):

Darts · Table Tennis · Badminton · Volleyball · Music/Dance Zone · Discoball

RIGHT Zone (D3, D4, D5):

Archery (Soft) · Badminton · Volleyball

D3 has its own Discoball as a D3 zone feature.

Projector Models

📽️ Epson x39 & Casio 140

Most common issue: Blank screen → press SOURCE → select HDMI 1 or HDMI 2

⚠️ CONFIDENTIAL — Never share these codes with guests. Direct guests to Oracle check-in info only.

Dome Lock Codes

Location	Code	Notes
D0 Wooden	0000
D1 ONE	1000	Grainshed area
D2	0200
D3 HALO	3000	Central area
D4 BEACHLIFE	4000
D5 STAR	005000	Lockbox next to door
S1	6000
Cottage	7000	Lockbox in porch
Green Room	8000

RCD Reset Locations (for power trips)

🔌 D5, S1, D4: Back wall

🔌 D3: Behind mini kitchen

🔌 D1: Inside grainshed

🔌 D2 & D0: Behind wooden toilet block

⚠️ D1 Porch consumer board: Casey / electrician ONLY

Weekly Schedule

Day	Who	Role
Wed	Ollie	Maintenance
Thu	Casey	Maintenance
Fri	Ollie + Casey	Maintenance day
Ad-hoc	Adam	Various

⚠️ Thu & Fri: Casey + Ollie tied up — escalations go to Ramilyn on these days.

Automated Systems

🤖 Hot tub refill (D1 & D2): Via Home Assistant — requires human approval before triggering

📡 WiFi: Starlink (primary) + eero (main) + Tenda MW5 (extender)

🏠 Smart home: Home Assistant — Casey manages

How to Log a Maintenance Issue

1. Take photo of the issue

2. Message Ollie (non-urgent) or Casey (urgent)

3. Log in Oracle Issue Log (ask Ramilyn for access)

4. If safety risk: call Casey directly (+447887708419)

🔥 Top Issues

1
Hot Tub Not Heating
15-90 min

Quick Check: Is it on? Lid closed? Heater light on? Motor audible?

Fix: Pick pump up 3cm and firmly tap to ground. If still cold after 90 min → call Ramilyn (before 2pm) or RFG (after 2pm).

Backup: We have a spare hot tub ready to use.

2
Dome Too Hot
10-30 min

Immediate: Open vents fully, turn on ceiling fan, close curtains.

Next: Swap to a cooler dome, or head to the beach — we cool down rapidly after 7pm.

Backup: Free dome swap available now.

3
🔑 Keypad Code Not Working
2 min

Check your dome: Each dome has a unique code:
D0: 0000 | D1: 1000 | D2: 0200 | D3: 3000 | D4: 4000 | D5: 0500

If red light: Press RESET 5 seconds first, then code + green.

Still stuck? Call immediately — team member on the way (H&S priority).

4
💧 Cloudy Hot Tub Water
5 min (swap) or 120 min (refresh)

Quickest Fix: Swap to our spare hot tub — it’s warm and ready now.

If you prefer yours: We drain and refill in 120 min. Hoses and refill setup on site.

Backup: Spare hot tub available while yours refreshes.

5
🚿 Shower Low Pressure
2-5 min

Solution: We have multiple showers on site. Use a different dome shower.

Which dome? Reply and we’ll send you the closest alternate shower code.

Backup: Alternate shower available within 5 minutes.

6
🧹 Dirty Dome on Arrival
15 min (swap) or 60 min (refresh)

We sincerely apologize. We have options:

1. Swap now to a clean dome (1-2 min)
2. Get the cleaner to refresh yours (60 min)
3. Spare bedding available if you want to stay

Note: If unhappy after 24h, eligible for 15% refund.

7
📺 Projector/HDMI Not Working
30 sec – 5 min

Full Reboot (fixes 90% of issues):
1. Unplug Firestick from USB port (the small cable)
2. Wait 10 seconds
3. Plug back in — projector connects in ~30 seconds

Backup: TV available if projector still fails.

8
🔥 No Hot Water After Hot Tub
10-15 min

Cause: Bubbles automatically turn the heater off to save energy.

Fix: Turn the heater back ON on the control panel after you finish with the tub.

Wait: 10-15 minutes for hot water to return.

9
🐕 Pet Hair / Odors
10-30 min

We apologize. Options:

1. Try the other bed in your dome
2. Swap to a different unit (1-2 min)
3. Get the cleaner to refresh your space (60 min)
4. Spare bedding available now

What works best for you?

10
📶 WiFi Not Connecting
5 min

Network Details:
SSID: “Countrylife-1”
Password: “Countrylife-life2025”

If no signal:
1. Try “Nova” as backup network
2. Move to another location on site
3. Use your phone hotspot (we’ll give £10 credit — email receipt to team)

Still stuck? Call 24/7 helpline.

11
🧺 Washing Machine Stuck
5 min

Fix:
1. Open the drum
2. Redistribute the load (don’t overload)
3. Close firmly
4. Press start

If still stuck → cleaner call-out (15 min).

12
🔊 Noise Complaints
10-30 min

Our Policy: 10pm strict no-audible-noise outside units.

What we do: Noise monitor at site center ensures compliance.

Your options:
1. Identify the source (which dome?)
2. We enforce site rules immediately
3. Swap domes if noise source is nearby

Call team right away — we take this seriously.

13
❄️ Fridge Not Cold
180 min or use cooler

Check: Is the fridge plugged in? (Check behind the fridge.)

Warm up time: 3 hours to reach full temp from cold start.

Immediate: Ice cooler available now — we’ll drop it off.

14
♨️ Hot Tub Cover Help
5 min (self) or 10 min (team)

How to secure:
1. Lift cover using the lifter (behind your dome)
2. Hook the edge with the lifter
3. Use the buckles on the sides to lock it down

Need help? Call team — we’ll assist in 10 min.

15
🚨 Smoke Alarm Beeping
2 min (silence) or 10 min (battery swap)

Quick fix: Press the center button to silence it.

Battery low? We have spares on site.

Swap: Call team and we’ll drop off a spare battery (10 min delivery).

16
📋 Checkout Checklist
5 min

Checkout is 11am tomorrow. Here’s what to do:

✓ Leave dishes in sink (we’ll wash)
✓ Leave towels in the tub (we’ll wash)
✓ Trash in bins or bagged by the door
✓ DO NOT TURN OFF THE HOT TUB HEATER

Late checkout? Reply and Ramilyn will check availability.

17
🔊 Bluetooth Speaker Not Pairing
5 min

Reset Speaker:
1. Hold power button 5 seconds (until lights flash)
2. Go to Bluetooth settings on your phone
3. Look for the speaker name and pair

Should connect in ~30 seconds.

18
📅 Booking Changes
Varies

Want to extend or change dates?

Booking changes depend on your original cancellation terms. Reply with your new dates and we’ll check availability.

Need final approval? Ramilyn will confirm.

19
💧 Dishwasher Leak
10 min (self) or 30 min (team)

DIY Fix:
1. Remove the bottom rack
2. Clean the filter (debris causes leaks)
3. Run a vinegar cycle

Still leaking? Call team for assist (30 min).

20
🌙 Late Check-In (Dark Arrival)
5-10 min

Finding us at night:
1. Check our location on Google Street View
2. Look for blue lights near Bullington Hall sign
3. We have TWO entrances — make sure you’re at the right driveway

Can’t find us? Call 24/7 helpline — we’ll guide you in.

🌿 Oracle

Here to help you have fun in the country,

🔐 Team Access

🎯 Activities & Things to Do

🔥 Top Issues

Here to help you have fun in the country,